Sales Policy

1 DOWN PAYMENT/WARRANTY

To confirm the reservation we request:

– credit card details (rechargeable credit cards are not accepted). The validity of the credit card will be verified by requesting a pre-authorisation, for the full amount 11 days before your arrival, which will not generate any charge. In the event that this proves to be invalid and there is no possibility for the customer to provide the details of another credit card, the reservation will be cancelled, without prejudice to the possibility for the customer to opt for payment by bank transfer banking.

OR

– a bank transfer, to be made within 7 days following the booking, equal to the value of 25% of the total amount of the stay

2 CANCELLATION, NO-SHOW AND EARLY DEPARTURE

If you would like to cancel or change your reservation, please send a written notice via email to [email protected] or [email protected] or fax to +390365954447.

It is possible to cancel the reservation without penalty up to 10 days before arrival in the following periods: from 26/12 to 08/01 and from 05/08 to 26/08 and up to 5 days before arrival in all the others periods.

In case of late communication from the end of the free cancellation period up to 1 day before the day of arrival will be charged an amount equal to 50% of the stay. In case of no-show (no show) the full amount of the reservation will be charged. For late arrivals or early departures, a penalty of 50% of the total number of nights not used will be charged.

TRAVEL CANCELLATION INSURANCE

In case of cancellation, late arrival or early departure a penalty will be charged.
You may protect your holiday by adding an insurance to the booking. Calculate the cost and sign the contract on https://www.care4uhotel.com/en

3 ADVANCE PAYMENT/NON-REFUNDABLE

If you purchase this special rate, the whole amount will be charged on your credit card. The whole amount will not be refunded in any case.

4 PAYMENT IN HOTEL AND CHECK-OUT

FOR CREDIT CARD OWNERS (EXCEPT FOR PREPAID CARDS)

If you have a credit card, upon checking-in you will be asked to give your consent to charge on your credit card (prepaid cards are not allowed) the whole price of your stay and the extras for you and those who are with you, thanks to the “Priority Check-out Service and Delayed Charge” provided by CartaSI. The validity of the credit card will be verified by pre-authorising on it the whole amount of your stay: this operation will be carried out 11 days before your arrival if you book your stay in advance, or upon your arrival in case of walk-ins.

If you do not want to avail yourself of the “Priority check-out service and delayed charge” service, you will be required to pay for your stay upon checking-in.

IF YOU DO NOT HAVE A CREDIT CARD OR HAVE A PREPAID CARD

If you do not have a credit card or have a prepaid card, you will be asked to pay in cash the whole amount of your stay.

As an alternative to cash payment, you have the opportunity to pay your stay in full via bank transfer, which we must receive at least 3 days before your arrival.

Extras will be paid at check-out with credit card or cash.

5 TOURIST TAX

The tourist tax is not included in your rate and must be paid out at the hotel, in cash, barring any exemption or reduction provided for by the local authority law.

6 DAMAGE

The hotel shall not be held liable for any direct or indirect damage the clients might be subjected to, i.e. theft, loss, injury, or accidents that may occur while utilising the hotel amenities and facilities or partaking in an entertainment activity, possible work stoppage that may delay the arrival or departure and cannot be directly ascribed to the hotel staff, or occur during the client’s stay or during the transportation from and to the hotel.

7 PRICES

Our prices are in euros, per room and per day, and include service, VAT and everything detailed in the booking confirmation.

The half-board basis includes overnight stay, breakfast, and dinner (lunch is not included). Drinks during meals and at the bars are not included in the arrangement, excluding the “all inclusive” arrangement which includes drinks during meals.

8 CHILDREN

Children can only enjoy discounts and reduced rates on condition that they share the same room with two adults charged at the full rate.

9 PETS

Pets are welcome only in our Standard rooms, though they are not allowed in the restaurant, wellness centre, miniclub nor playing ground.

10 OVERBOOKING

In case of overbooking, the hotel undertakes to promptly notify its clients and provide

a) an analogous or superior accommodation compared to the accommodation that has been booked;

b) if needed, the transportation to the new accommodation.

The Hotel will also give you the opportunity to

c) make a phone call at your new destination.

11 CONFIRMATION DEPOSIT

In case of circumstances beyond our control and in case of overbooking, which entails that we cannot carry out the duties associated with the client’s reservation, the hotel undertakes to refund up to twice the amount paid as a confirmation deposit, in accordance with the article 1385 of the Italian Civil Code. Clients are not entitled to any further reimbursement as compensation.

12 COMPLAINTS AND REFUND REQUESTS

Any problems must be promptly reported at the reception desk, in order to quickly let the manager take steps.

13 FURTHER TERMS AND CONDITIONS

For any further terms and conditions not explicitly stated in this policy, e.g. check-in and check-out times, special rates etc., the details specified in the booking confirmation alone are binding. The booking confirmation is the only document indispensable to enjoying the services that have been purchased.