Sales policy

Covid-19 Info

The Ramponi Family and all the Albergo Dimaro staff are ready, now more than ever, to offer a 100% safe holiday. Covid protocols have been applied to hotel services and spaces.
 
BOOKING POLICY

In case of cancellation due to Covid, the deposit paid as booking confirmation will be returned with a voucher, to be used for a future stay at our Hotel. You can ensure your stay by clicking on the following link https://www.care4uhotel.com/en after booking.

WHAT SHOULD THE GUEST DO?

Guests have to comply with containment rules indicated by the signs present in all common areas. It is mandatory to wear a mask when moving between hotel spaces and when it is not possible to respect the safety distance. We advise our guests to sanitize their hands frequently using the gel stations located in strategic points of the hotel. Common areas are frequently ventilated and sanitized, with particular attention to contact surfaces such as handles, keys, buttons or doors.
 
PRE CHECK-IN

The reception is equipped with two check-in stations protected by plexiglass. Possibility to pre-check-in online by sending a copy of ID or passports before the day of arrival. The room keys are sanitized at each guest change. CAMERE

Particular attention is paid to room cleaning: ventilation and sanitation are carried out daily with particular attention to the change of guests. The cleaning products are approved by the covid protocol and are used for all areas of the hotel.
 
RESTAURANTS AND BARS

At the refreshment points, the safety distances between tables are respected, in case of large turnout dividers will be inserted where it is not possible to maintain the distance. People belonging to the same household can share the same table. Access to the breakfast buffet is allowed only in compliance with the safety distance and with the use of a mask and disposable gloves (free of charge for guests). The courses of lunch and dinner are served at the table.
 
POOL AND WELLNESS CENTRE

Swimming pool and whirlpools are freely accessible. The maximum number of people allowed in the pool, including the indoor whirlpool is 9, in the outdoor whirlpools it is 4. The world of saunas is accessible by reservation and opening hours are divided into shifts. Each shift lasts 50 minutes and a maximum of 11 people can access, before each shift the saunas are sanitized. The beds are positioned correctly and must not be moved, it is recommended to use them with towel. Massages and treatments are always available upon reservation.
 
ENTERTAINMENT AND MINI CLUB

The miniclub and entertainment service are active in summer and in winter. Children over 6 years of age must wear a mask and are registered in the attendance list to be kept for 14 days. The maximum number of children allowed in the indoor miniclub is 7, while maintaining the distance in the outdoor play ground there are no restrictions.
The summer program of morning activities is unchanged, our partners (minigolf, archery, climbing, paintball, educational farm and adventure park) guarantee full compliance with the protocols provided for their category.